Privacy Policy

This policy explains how Ktemia (“we”, “us”) handles information when you visit ktemia.com, use the dashboard, call our APIs, talk to the copilot, or email us. It is the policy for this platform. If we add a product that needs different rules, we will say so on that product.

Who we are

Ktemia is a platform for travel, moving, and relocating. You can search and compare in the UI, put the same search in your own product with APIs, or ask the copilot. For privacy questions, write to contact@ktemia.com.

What we collect

We collect only what we need to run the service:

• Account and billing. Name, email, password or sign-in token, plan, and payment status when you register or subscribe. Card numbers are handled by our payment provider, not stored on our servers as full card data.
• Search and usage. Queries you run in the UI, API requests (endpoint, time, volume), rate limits, and copilot turns. We keep this so we can return results, bill fairly, and debug failures.
• Copilot text. The message you send and the reply. If a query is unclear, we ask you to elaborate. We do not invent origin, dates, or a city.
• Contact. Whatever you put in an email to us, or in a newsletter field if you subscribe.
• Technical data. IP address, browser, device, and basic logs needed to keep the site up and to stop abuse.

This marketing site does not run a third-party ads pixel. If we add analytics later, we will name the provider here.

How we use it

• To provide search, comparison, the dashboard, APIs, and the copilot.
• To create and secure your account, and to bill the plan you chose.
• To answer support mail and, if you opted in, to send product notes.
• To measure usage, prevent abuse, and improve the product.
• To meet the law when we have to.

When we share it

We do not sell your personal information. We share it only:

• With processors who host the site, send email, take payment, or run infrastructure, under a contract that limits how they use the data.
• With travel, stay, car, and listing sources when a search needs their systems to return a result. They see what the request requires, not your full account.
• If you connect a workflow (for example Slack or Zapier), with that tool, as you configured it.
• When the law requires it, or to protect Ktemia and other users.

Cookies

We use cookies or similar storage that are needed to keep you signed in and to remember basic preferences. We do not use them to build an advertising profile. You can block cookies in your browser; some features will then fail.

How long we keep it

Account data lasts for as long as the account is open, then a short period after you close it so we can finish billing and legal records. Search and API logs are kept only as long as we need them for operations and abuse prevention. Emails we keep as long as the conversation is useful.

Your choices

You can ask us for a copy of the personal information we hold, to correct it, to delete it, or to stop a newsletter. Write to contact@ktemia.com. We may need to confirm it is you. Some records we have to keep (for example invoices).

If you are in a region that grants extra rights (access, erasure, portability, objection), we will honour a valid request under that law.

Children

The platform is not directed at children under 16. We do not knowingly collect their information. If you think we have, tell us and we will delete it.

Changes

We will update this page when the policy changes and put a new date at the top. Continued use after a change means you accept the new policy. Material changes we will flag by email if we have an address for you.

Contact

Privacy requests: contact@ktemia.com. The rules for using the platform are in the Terms of Service.